Ace77 Privacy Policy — Your Data Is Completely Safe With Us

Ace77 (referred to herein as "we" or "the ace77 platform") is one of Bangladesh's most trusted online gaming platforms. This Privacy Policy applies to our website, mobile app, and all digital services.

By creating an account or using any service on ace77, you are deemed to have fully accepted this Privacy Policy. If you do not agree with this policy, we recommend refraining from using ace77's services. ace77 always operates on a principle of transparency — there are no hidden terms in this document.

Ace77's Privacy Policy has been developed in accordance with applicable data protection laws in Bangladesh and international best-practice guidelines. ace77 reviews and updates this policy on a regular basis.

Ace77 only collects data that is necessary to provide its services. ace77 collects two types of data:

Information You Provide Directly

• At registration: name, mobile number, email address, and date of birth.
• For KYC verification: national ID or passport number, selfie or photo.
• At the time of payment: mobile banking number (bKash, Nagad, Rocket, etc.).
• During support interactions: information provided via support tickets, chat, or email.

Automatically Collected Data

• Device type, operating system, and browser information.
• IP address and approximate location.
• A log of which pages on ace77 were visited and for how long.
• Gaming activity, betting history, and transaction records.
• Cookie and session data.

Ace77 uses the data it collects only for the specific purposes listed below. ace77 never uses data for any other purpose.

Ace77 does not store your data indefinitely. Each type of data has a defined retention period:

• Account Information: For the duration of account activity and up to 5 years after closure.
• Financial Transaction Records: Up to 7 years where required by law.
• KYC Documents: Until legal obligations are fulfilled.
• Support Contact: 2 years after the last interaction.
• Cookie data: Upon session expiry or browser closure.

Once the retention period expires, ace77 securely deletes or irreversibly anonymizes the data.

Ace77's website and app use cookies. Cookies are small text files stored on your device that help improve ace77's services.

• Essential Cookies: Required for core ace77 functionality, such as maintaining your login session.
• Functional Cookies: Remembers your preferences, such as your selected language.
• Analytics Cookies: Helps understand how ace77 is being used (all data is anonymized).

You can manage cookies at any time through your browser settings. Please note that disabling essential cookies may cause some ace77 features to not function properly.

Ace77 never sells your data to advertisers or marketing companies. However, limited data sharing may occur in the specific circumstances outlined below:

• Payment Provider: Information shared with bKash, Nagad, or Rocket as required to process transactions.
• Identity Verification Service: With an authorized service provider to complete the KYC process.
• Law Enforcement Agencies: In cases of a court order or legal obligation.
• Security Auditor: To ensure the security of ace77's systems.

As an ace77 member, you have the following rights over your own data:

• Right to Access: You may request to know what information ace77 holds about you.
• Right to Rectification: You may request that ace77 correct any inaccurate information.
• Right to Erasure: You may request deletion of your data, subject to applicable conditions.
• Right to Restrict Processing: You may request that the use of your data be restricted in certain circumstances.
• Right to Object: You may object to any use of your data by ace77.
• Right to Data Portability: You may request a copy of your data in a readable format.

To exercise any of the above rights, please contact ace77's support team. ace77 typically responds to such requests within 30 business days.

Ace77 uses industry-standard security measures to protect your data. The key components of ace77's security framework are:

• 256-bit SSL Encryption: Applied to all data transfers.
• Two-Factor Authentication (2FA): An additional layer of security for your account.
• Firewall & Intrusion Detection: Prevents unauthorized access.
• Regular Security Audits: Tested by an independent organization.
• Staff Training: All ace77 staff are trained in data protection.

In the event of a security breach, ace77 will notify the affected members and relevant authorities within the timeframe required by law.

Ace77 is strictly for adults (18+). ace77 does not knowingly collect data from anyone under the age of 18.

If ace77 suspects that a minor has registered an account, it will immediately disable the account and delete all associated data. Parents or guardians can report such concerns to the support team.

Ace77 reserves the right to update this Privacy Policy at any time. For significant changes, ace77 will notify members in advance via email or an in-platform notification.

Continued use of ace77 after an updated Privacy Policy is published constitutes acceptance of the new policy. We recommend reviewing this page regularly. The date of each version will be clearly stated at the top of the page.

For any questions, complaints, or requests to exercise your rights regarding this Privacy Policy, please contact ace77's support team. ace77 typically responds within 3 business days.